
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>PREAMBLE  </strong></span>
<span style="font-family: helvetica, arial, sans-serif;">These "General Terms and Conditions of Sale" are concluded between, on the one hand, LES VOYAGES EN BALLON, registered at :  </span>
<span style="font-family: helvetica, arial, sans-serif;">RCS Versailles,  </span>
<span style="font-family: helvetica, arial, sans-serif;">TVA Siret : FR3149399478400012 LVEB BP537 78005 VERSAILLES CEDEX  </span>
<span style="font-family: helvetica, arial, sans-serif;">Hereinafter referred to as "LES VOYAGES EN BALLON", and on the other hand, persons wishing to make a purchase via the LES VOYAGES EN BALLON website <a href="https://lesvoyagesenballon.fr/">https://lesvoyagesenballon.fr</a>, hereinafter referred to as "customers".</span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">These conditions apply exclusively to non-trading individuals.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The parties agree that their relationship shall be governed exclusively by the present contract.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">If a condition is not met, it will be deemed to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>DEFINITIONS :  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The following words and expressions shall have the following meanings:  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;"><strong>Internet Boutique</strong> </span>shall designate 's Internet site on which the Products are presented and sold to clients.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;">
  <strong>Order</strong>
</span> shall designate the sales contract concluded between and the client of the Internet Boutique LES VOYAGES EN BALLON.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;">
  <strong>Product Index Card</strong>
</span> shall designate all existing information pertaining to a product furnished by LES VOYAGES EN BALLON at the time said product is marketed on the Internet Boutique.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;">
  <strong>Products</strong>
</span> shall designate all goods and services sold by LES VOYAGES EN BALLON on its Internet Boutique.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;">
  <strong>Service</strong>
</span> shall designate the selling of Products by LES VOYAGES EN BALLON to clients of its Internet Boutique.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><span style="text-decoration: underline;">
  <strong>Transaction</strong>
</span><strong> Refers</strong> to all operations, secure processing, authorizations and agreements involved in paying for Products ordered by credit card.
</span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 1 - PURPOSE  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The purpose of these General Terms and Conditions of Sale is to define the terms and conditions of sale between LES VOYAGES EN BALLON and its customers, from the order to the services, including payment and delivery.  </span>
<span style="font-family: helvetica, arial, sans-serif;">These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, unless expressly waived in writing beforehand.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 2 - ACCEPTANCE OF CONDITIONS</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The customer acknowledges that he/she has read and understood these terms and conditions of sale at the time the Sales Order is placed, and expressly declares that he/she accepts them unreservedly.  </span>
<span style="font-family: helvetica, arial, sans-serif;">The present general conditions of sale govern the contractual relationship between LES VOYAGES EN BALLON and its customer, both parties accepting them without reservation.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 3 - PRODUCTS  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Most of the products offered by LES VOYAGES EN BALLON to its customers are available immediately.  </span>
<span style="font-family: helvetica, arial, sans-serif;">However, all products marketed by LES VOYAGES EN BALLON are subject to an "estimated number of weeks to expect".</span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 4 - ORDERING</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The automatic recording systems are considered as proof of the nature, content and date of the Order.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">LES VOYAGES EN BALLON will confirm the acceptation of the Sales Order by sending a confirmation message to the client's e-mail address. The sale will only be concluded once the order confirmation has been sent.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">LES VOYAGES EN BALLON reserves the right to refuse or cancel any Sales Order placed by a client, notably in the case of the client's insolvency, or in the event of non-payment of the Sales Order in question, or in the event of a dispute concerning the payment of a previous Sales Order.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The information provided by the client when making an Sales Order is strictly binding. LES VOYAGES EN BALLON shall in no way be held responsible for any typing errors made by the client as concerns, notably, the recipients shipping address and/or the invoicing address etc., thereby causing delays or total hindrance to ship the Product(s) ordered.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below. LES VOYAGES EN BALLON undertakes to honour orders received on the website only within the limits of available stocks of products. If the product is not available, LES VOYAGES EN BALLON undertakes to inform the user.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 5 - DELIVERY  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Once the Sales Order has been confirmed, and subject to full payment of the Product(s) ordered by the client, LES VOYAGES EN BALLON will ship the Product(s), under LES VOYAGES EN BALLON's responsibility, to the client or recipients address within 48 to 72 hours (working days).  </span>
<span style="font-family: helvetica, arial, sans-serif;">All Products set out in the Sales Order transmitted to are strictly reserved for personal use by the client or the recipient explicitly mentioned under the recipient address information.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>WARNING!  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">If a product is temporarily unavailable, it may still be offered for sale. LES VOYAGES EN BALLON then undertakes to specify the delivery date of the said product at the time of purchase (on the first page of the order).  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">In the event of an order for several items, some of which are unavailable, the entire order will be delivered on the latest available date.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Please do not hesitate to contact us for further information. Where applicable, the customer undertakes to pay upon receipt, all taxes, duties, levies and other present and future charges due in respect of the delivery of the said products themselves; LES VOYAGES EN BALLON may not at any time be held jointly and severally liable in this respect.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Customers or recipients of Products are prohibited from reselling all or part of the Products.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Delivery will be made by post. This service is provided by La Poste.  </span>
<span style="font-family: helvetica, arial, sans-serif;">Delivery time is taken into account from the moment your parcel is handed over to La Poste.  </span>
<span style="font-family: helvetica, arial, sans-serif;">This service is billed at €6 for Metropolitan France.</span>
<span style="font-family: helvetica, arial, sans-serif;">For other destinations (see Preamble), shipments are made by international registered mail. This service is billed at €9 for EUROPE/DOMTOM and €15 for the REST OF THE WORLD.  </span>
<span style="font-family: helvetica, arial, sans-serif;">Any delays in delivery attributable to the carrier do not entitle the customer to claim damages.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Products ordered are transported at the consignee's risk. On receipt of the Products ordered, the customer or recipient must check that the goods delivered are in good working order and/or in good condition.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Should one or more of the Products ordered be missing or damaged, the customer or recipient must make any necessary reservations with the carrier at the time of delivery. In the event of apparent defects, the customer benefits from the right of return under the conditions stipulated.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">War, riot, fire, strikes, accidents and the impossibility of obtaining supplies are considered to be cases of force majeure which relieve the customer of its obligation to deliver.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">For reasons of availability of the Products ordered, an Order may be subject to several successive deliveries to the customer.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Should the client require delivery of Products to two different addresses, 2 separate Sales Orders will need to be placed.
</span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 6 - PRICES  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The price on the Product Sheets is expressed in euros, inclusive of tax. They take into account the VAT applicable on the day of the order. These prices exclude shipping costs.  </span>
<span style="font-family: helvetica, arial, sans-serif;">If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, either upwards or downwards, this change could be passed on to the selling price of the articles present on the LES VOYAGES EN BALLON site.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The price indicated in the Order confirmation is the final price, inclusive of all taxes and including VAT. This price includes the price of the Products, the costs of handling, packaging and storing the Products, transport and commissioning costs.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 7 - PAYMENT  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The price invoiced to the customer is the price indicated on the Sales Order confirmation sent by LES VOYAGES EN BALLON.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The price of the Products is payable in cash by one of the means of payment proposed on the site on the day of the effective order.  </span></p>
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<p style="text-align: justify;"><span style="text-decoration: underline;"><strong><span style="font-family: helvetica, arial, sans-serif;">ARTICLE 8 - WITHDRAWAL  </span></strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">All items can be exchanged or reimbursed except those marked otherwise.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Refunds are due within a maximum of 7 days from the date of receipt or collection of the parcel.  </span>
<span style="font-family: helvetica, arial, sans-serif;">In the event of exercising the right of withdrawal, LES VOYAGES EN BALLON undertakes to reimburse the sums paid by the customer, free of charge, with the exception of the cost of returning the goods.  </span>
<span style="font-family: helvetica, arial, sans-serif;">In this case, the customer must return the new Products in their original packaging, intact, along with any accessories to the following address:  </span>
<span style="font-family: helvetica, arial, sans-serif;"><strong>LVEB BP 537 78005 VERSAILLES</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The customer's request for an exchange must be made within 15 days of receipt or collection of the package.  </span>
<span style="font-family: helvetica, arial, sans-serif;">In this case, the customer must return the new Products in their original packaging, intact, along with any accessories to the following address:  </span>
<strong><span style="font-family: helvetica, arial, sans-serif;">LVEB BP 537 78005 VERSAILLES</span></strong>
<span style="font-family: helvetica, arial, sans-serif;">In the case of a size exchange, the cost of exchanging the product will be borne by the customer.  </span>
<span style="font-family: helvetica, arial, sans-serif;">If the new order is for a higher amount, the customer must enclose payment for the balance with the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the customer will receive a cheque letter on receipt of the request.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 9 - WARRANTY  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">In all cases LES VOYAGES EN BALLON cannot be held responsible for non-compliance with the laws and regulations in force in the country of reception. The liability of LES VOYAGES EN BALLON shall be systematically limited to the value of the Products held liable at the date of sale, and with no possibility for filing claims against the brand name or Product manufacturer.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">In any case, the customer benefits from the legal guarantee of eviction and hidden defects provided for in articles 1625 et seq. of the French Civil Code.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The user benefits from a guarantee allowing him to return defective items in accordance with articles L 211-4 et seq. of the French Consumer Code.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">- Article L211-4 of the French Consumer Code  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.</span>
<span style="font-family: helvetica, arial, sans-serif;">He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">- Article L211-5 of the French Consumer Code  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong><span style="text-decoration: underline;">To conform to the contract, the good must</span> </strong>:  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">1º Be fit for the use ordinarily expected of similar goods and, where applicable :  </span>
<span style="font-family: helvetica, arial, sans-serif;">- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">- have the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">2º Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The customer can contact customer service by telephone (06 28 34 46 75) or by e-mail at: bruno/@/lesvoyagesenballon.fr</span>
<span style="font-family: helvetica, arial, sans-serif;">Response: 24 hours maximum</span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 10 - LIABILITY  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">LES VOYAGES EN BALLON undertakes to describe the products sold on the LES VOYAGES EN BALLON website as accurately as possible.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">LES VOYAGES EN BALLON's liability will, in any event, be limited to the amount of the order and cannot be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of the present contract, the customer and reserve the right, before any legal action, to seek an amicable solution.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Failing this, for commercial customers, the Commercial Court of LES VOYAGES EN BALLON's place of residence has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">LES VOYAGES EN BALLON may not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 11 - INTELLECTUAL PROPERTY</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Unless noted otherwise all materials posted on the Site (including all content that may be accessed through the Service, in particular text, photos, images, sound, data, databases and downloads, as well as any related software), are protected by copyright and/or are subject to other intellectual property laws and, as such, are the property of LES VOYAGES EN BALLON or of a partner and/or third party having granted LES VOYAGES EN BALLON limited permission to use them.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Users may not store offline, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software, without the prior written permission of LES VOYAGES EN BALLON.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Users agree to respect all indications relating to intellectual property rights or all other rights of LES VOYAGES EN BALLON (or of a third party) on the Site and to not alter, delete, modify or use information contained therein without the prior written approval of LES VOYAGES EN BALLON or in a manner that might be disparaging or otherwise harmful to LES VOYAGES EN BALLON.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 12 - COMPLETENESS  </strong></span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Should any of the clauses of this contract be rendered null and void by a change in legislation, regulations or by a court decision, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 13 - DURATION</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The present conditions apply for the entire duration of the online services offered by LES VOYAGES EN BALLON.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 14 - LEGAL INFORMATION</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The personal information collected for distance selling purposes is compulsory, as this information is essential for processing and routing orders, and drawing up invoices and warranty contracts. Failure to provide this information will result in the Order not being validated.  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of personal data relating to customers has been declared to the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL).  </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">The customer has the right to access, modify, rectify and delete data concerning him/her (article 34 of the French law of January 6, 1978), which he/she may exercise by contacting LES VOYAGES EN BALLON. Furthermore, undertakes not to communicate, free of charge or in return for payment, its customers' contact details to a third party.  </span></p>
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<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong>ARTICLE 15 - APPLICABLE LAW</strong> </span></p>
<p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">These terms and conditions of sale are governed by French law.  </span>
<span style="font-family: helvetica, arial, sans-serif;">The place of residence of LES VOYAGES EN BALLON shall be the place of jurisdiction in the event of a dispute.</span></p>
